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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"Overall excellent experience !!"
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By: Darren Kingsport, TN
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"I have been extremely pleased with each visit to your dealership. Everyone is always friendly and helpful. GREAT WORK! I am happy with my new bike and I am impressed with HD's improvements and attention to detail. "
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By: John Unicoi, TN
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" this is the real deal for hd people you live it then this were you got to go get it.the ladys out front have helped me make my wife happy for 5 years they know her and match her up no work on my part thats what iam talking about. kelly/tim you all in the back ya all rock. dave jason you all are what makes hd what it is!your mom is proud of you ya
rog/candy"
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By: roger gray, TN
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"Jason, Kevin, Greg, Amanda, Kelly and Paige. Thank You all very much for making my first Harley purchase an awesome experience. Smith Bros. is more than just a dealership you all are friends of the family."
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By: Cindy Johnson City, TN
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"I gave the sale 4 instead of 5 stars simply because Dan was very new and I'm sure he'll rate 5 stars very shortly. Everyone, and I mean everyone, were as pleasant and knowledgeable as you could hope for. It was a purchasing experience far better that any I have had previously. I highly recommend Smith Brother Harley-Davidson to anyone wishing to purchase a motorcycle. Thank you so much."
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By: Jeff Johnson City, TN
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"I travel all over the world and SB is as good or better than any i have been to. The mechanics are the best, and will work to get the job done on time. I recomend SB to anyone who needs a bike or just check out bikes. They are friendly and make you fill like friends. "
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By: Mike Jonesborough, TN
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"THE CREW HERE AT SMITH BROTHERS ARE ABSOLUTELY PHENOMENAL. THEY HAVE BEEN TRYING TO GET ME TO TRADE FOR A COUPLE OF YEARS. KNOWING HOW I USED TO RUN MY FAMILY BUSINESSES, I SEE ALOT OF THE DOWN HOME FLAVOR HERE. THE SALES STAFF ARE GREAT TO WORK WITH. TIM THE SERVICE MANAGER PUT UP WITH ME FOR TWO HOURS MAKING SURE MY BIKE WOULD LOOK AND PERFORM LIKE I WANTED IT.. HE HAD A VISION AND THE VISION WAS AWESOME. THANKS TIM.. I PRICED A FAT BOY LO AT ANOTHER DEALERSHIP BUT THEY TRIED THE OL' BAIT AND SWITCH TACTICS. NOT TILL THEN DID I FINALLY REALIZE THAT AT SMITH BROTHERS YOUR NOT JUST A NUMBER YOUR FAMILY... JAYSON.. THANK YOU BRO..."
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By: CUBBY BRISTOL, TN
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"Two weeks ago a friend and went to three different Harley dealerships before we stopped by Smith Bros. At the first one he had his credit approved but the dealer didnt seem to motivated to make a sell; the same thing went on at the two other dealers. Willie met us at the door at Smith Bros. and soon after the sale was complete. Two weeks later I made 1 stop to purchase a Harley for myself. Once again Willie made the sale and I came back to Virginia well pleased with the entire experience. Willie and the Smith Bros. team will make it happen!!! Do yourself a favor- - - STOP THERE FIRST, It may just be your only stop."
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By: Preston Norton, VA
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"You guys are the BOMB! From the girls out front to the guys in the back......."
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By: Tabatha Grundy, VA
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"I purchased my 2007 StreetBob from Smith Brothers in Feb. 2009. This bike is awesome. Since then, I've had a negative experience at my local HD dealer. I remember how good I was treated at Smith Brothers. Thanks."
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By: John Bowling Green, KY
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"Another satisfied Smith Bros. customer. You guys are a great group of guys. Special thanks to "Lurch" and Kevin Jackson."
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By: Chris Johnson City, TN
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"Ole tim in the service is great and lurch in sales cant beat him with stick great crew overall. "
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By: john elizabethton, TN
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"I just purchased a new Fat Bob and I love it. this was my third motorcycle but first Harley and if I knew getting it was going to be this easy I would have bought along time ago. Willy & Kevin were awsome. I live so far away so we did alot of talking on the phone I just told them what I wanted and they made it happen. Josh in the service department gave me alot of good advice and the girls out front know there stuff on the motorclothes I give them all a 10 out of 10"
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By: Heath Big Stone Gap, VA
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"I have been to Dealerships all over the US. I have worked in several. Smith Brothers always feels like home. I have always recieved excellent service there. They are friendly, brutally honest and always willing to go the extra mile to help. They have the absolute best selection of anything and everything you could ever want. Its a family dealership and when I go there I feel like Im home!"
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By: Angie Bristol, TN
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"IF YOU WANT TO BE TREATED LIKE A KING TRADE OR BUY FROM SMITH BROTHERS."
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By: Doug Kingsport, TN
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"The whole Smith Brothers Team is Excellent. They all score a 11 in my book, on scale of 1-10."
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By: Samuel Haysi, VA
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"Words do not describe how great this dealership treats customers, I would not have thought any dealer would help a person (before and AFTER buying a bike) like these folks do, way above and beyond !"
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By: Bud Gray, TN
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"THANKS TO ALL AT SMITH BROTHERS FOR ALWAYS BEING HELPFUL AND MAKING ME FEEL AS PART OF THE FAMILY. SPECIALS THANKS TO ALL THE GUYS IN SERVICE. THANK YOU ALL "
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By: CURTIS WATAUGA, TN
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"My total experience with Smith Brothers was awesome. From emailing about a bike, talking to the sales rep to signing the paperwork and riding home on my new HD Sportster was simple, efficent and easy as 1, 2, 3. I couldn't have had an easier time purchasing anything new like a HD or a car any better than these guys. Willie was awesome during the whole process and stayed in touch until the process was complete. He even still knows my name when I come in to purchase new accessories and motorclothes. They all are very knowledgeable and friendly. The girls in motorclothes have been awesome with recommending items, sizes and such too. Thanks!"
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By: Donnie Limestone, TN
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