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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"Rolled into Johnson City, TN. and Smith Bros. H-D one very hot Thursday afternoon in August 2011. About the only thing hotter than the weather was the engine on my '07 RoadKing Classic! ... but let me back up just a bit ...
Only a few hours earlier I had been thoroughly enjoying my vacation tooling along the Blue Ridge Parkway when the engine on my FLHRC began to make some very rude noises. As I had spent the last 3 days riding hard to get down to the Tennessee/North Carolina hills from Regina, Saskatchewan, Canada, I was not impressed in the least with the racket eminating from below my knees. Believe me guys & gals it leaves a pretty sick feeling in the pit of your stomach when you're 2,000 miles from home and misc. parts fall out of your cam chest when the cover is removed! But that's the bad news ... here's the better part of the story ...
After finding Smith Bros H-D in the HOG travel book, and phoning in, a fella by the name of Jason answered my call and did a very good job of calming down one fairly frantic Canuck. Jason then provided spot-on directions to find his shop, and as mentioned I rolled in (barely!) about mid-afternoon on Thursday. Between Jason, Dave, and Tim, they quickly diagnosed the problem as a 'shifted crankshaft' which had caused all sorts of collateral damage inside the old 96 c.i. engine. Getting on the computers and phones, Dave and James quickly located a replacement crankshaft in Texas, and had it UPS'ed overnight for the rebuild to begin. Meanwhile Jason and Lil'John had located a loaner RoadKing and transferred my bags and windshield over to it so that I was not without wheels while my ride was down for the count. Friday morning Lucas and Tim (with moral support from Dave & Jason) started ripping the old 96 apart, and by noon on Saturday they had my '07 FLHRC completely reborn as a 'baby' Screamin Eagle ... 103 c.i. 255 cams, and a list of other Screamin Eagle support parts too long to mention. Lucas put the finishing touches on it with a S.E. Super Tuner and a few hours on the Dyno, and by mid-afternoon on Saturday I was good to go!!
Now I don't know about you folks, but in my books to take a hawg with pretty much a completely cooked 96 c.i.engine and turn it into a dyno tuned 103 S.E. between a Thurs afternoon and a Sat afternoon is pretty damn good work, as I see it!!
I've read some other testimonials on this website referring to encounters with Smith Bros H-D as a 'family affair'. I would agree with that completely!! Right from the get-go with Jason calming me down and talking me into the shop, Dave and James chasing down the parts, and Tim & Lucas rebuilding the thing in 2 days, the entire service dept of the shop simply dropped everything else they might have been doing and threw thier entire resources behind getting me back on the road. Making sure that I had a decent motel to stay in (right close to 'Hooters' I might add!) and a loaner 'ride' while I was waiting was really just icing on the cake. Smith Bros H-D truly cared about this Canadian wanderer and worked all out to get me taken care of and back in the saddle.
My hats off to you guys ... thanks much from Canada!!"
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By: Bryan Regina, SK
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"My story starts in the fall of 2010
I ordered my first harley (a black vrod muscle) from my local dealer in Ont. With one of my first planed trips was to ride from Ontario down to the dragon with 4 other riders in 2011.
After waiting what seemed like forever spring 2011 came around and my new kick ass vrod is picked up and the plans are made and set for the trip to the dragon.
Mid june came and along with 4 other harleys the vrod was pack up and off to TN.
With about 4 hours till the TN boarder my brand new vrod with only 2500 miles on the bike drops a lung and is running on only one hole. Good thing the vrod has 120 hp to start with or this would be a far diff story hahaha. Out come the cell phones and the harley touring hand book. I could not get hold of any open harley shops so we keep traveling and keep trying to get hold of some service dept.
Finally gave Smith Brothers a call at 5 pm and tell them about my bike. After telling them where i was and what the bike was doing i get bang on direction to their shop and was told a tech will stay around till you get here. (You got a hour of seat time to get here but we will get it fixed up for ya).
6.15 pm pull into the smith brother dealer ship the service bay is opened up and the bike is still running when a tech starts into the one lung vrod. The bike is worked on till 8 at that point all partys are tired and call it a day. But the smith bro's didnt stop there, they gave me a ride to a local hotel (no riding bitch for this guy) and get myself and my riding group a great rate on some rooms .
In the (am) my riding group heads to the dealer ship were the shop give my father a truck to come back to the hotel and pick me up and get me back to their shop and my bike.
(oh ya my bike that is now running)
After a good night sleep there techs found the problem with the vrod got it fix and the trip was on from there.
If you are looking for a great shop with a great group of guys just remember the name Smith Brothers.
thanks guys you made my trip and the bike has run great since, in fact its due for a new rear tire something about that 120 hp just seems to burn them up ahhahhahahhaa.
Stephen Andrews
Mount Forest Ontario
Vrod muscle "
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By: Stephen Mount Forest, ON
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"Okay. So my boyfriend LOVES Harley Davidson. He has a bike, shirts, hats, all of it. So when I went to get him something for Father's Day I looked around for about 30-45 minutes. I would pick something up and put it back because he has so much. I did not know what to get him. Everyone there is great. They are so willing to help someone and so polite. I ended up with a gift card so he can get what he wants. We will most defently be coming back. "
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By: Angela Piney Flats, TN
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"Smith Brothers H-D is the best harley dealership I have ever walked into. I will not do buisness with any other harley dealership. The people are extremely nice, great service and the best parts, great people. Mitchell Short from KY "
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By: mitchell closplint, KY
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"Last Saturday, Smith Brothers had a Halloween sale, and I just wanted to take a little time to write an email and let the management know the TREMENDOUS job your sales staff performed. I've rode all over the country and been to Harley-Davidson dealerships in over 18 states, and I have to tell you that the customer service I received at Smith Brothers is by far the best. I also wanted to mention the extra-special attention, and WONDERFUL job, that Amanda and Leigh gave both me and my girlfriend, and my Dad! You have a REAL asset with these two employees and its people like these two ladies, that will be the reason I continue to shop and buy my next new Harley at your wonderful dealership! You should take time out to recongnize these girls and ALL the rest of your staff...they REALLY are the reason customers like me will keep coming back!
THANK YOU so much Amanda and Leigh!
Sincerely,
Chris Self & Lisa Jones
"Let's Ride!"
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By: Chris Self
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"Last Saturday, Smith Brothers had a Halloween sale, and I just wanted to take a little time to write an email and let the management know the TREMENDOUS job your sales staff performed. I've rode all over the country and been to Harley-Davidson dealerships in over 18 states, and I have to tell you that the customer service I received at Smith Brothers is by far the best. I also wanted to mention the extra-special attention, and WONDERFUL job, that Amanda and Leigh gave both me and my girlfriend, and my Dad! You have a REAL asset with these two employees and its people like these two ladies, that will be the reason I continue to shop and buy my next new Harley at your wonderful dealership! You should take time out to recongnize these girls and ALL the rest of your staff...they REALLY are the reason customers like me will keep coming back!
THANK YOU so much Amanda and Leigh!
Sincerely,
Chris Self & Lisa Jones
"Let's Ride!"
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By: Chris Self
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"I bought my bike at another dealership,but when I needed some work done I brought it to SB.The service staff were very friendly and kept me informed all the way. I have since purchased several items from the parts dept. and the motorclothes dept.The staff has always been helpful and friendly.When I decide to trade I will deffently go to SB first."
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By: Jackie Burnsville, NC
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"KEEP UP THE GOOD WORK GROUNDHOG YOU ARE # 1 MAN RIDE ON..."
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By: chad bakersville, NC
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"Overall excellent experience !!"
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By: Darren Kingsport, TN
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"I have been extremely pleased with each visit to your dealership. Everyone is always friendly and helpful. GREAT WORK! I am happy with my new bike and I am impressed with HD's improvements and attention to detail. "
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By: John Unicoi, TN
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" this is the real deal for hd people you live it then this were you got to go get it.the ladys out front have helped me make my wife happy for 5 years they know her and match her up no work on my part thats what iam talking about. kelly/tim you all in the back ya all rock. dave jason you all are what makes hd what it is!your mom is proud of you ya
rog/candy"
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By: roger gray, TN
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"Jason, Kevin, Greg, Amanda, Kelly and Paige. Thank You all very much for making my first Harley purchase an awesome experience. Smith Bros. is more than just a dealership you all are friends of the family."
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By: Cindy Johnson City, TN
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"I gave the sale 4 instead of 5 stars simply because Dan was very new and I'm sure he'll rate 5 stars very shortly. Everyone, and I mean everyone, were as pleasant and knowledgeable as you could hope for. It was a purchasing experience far better that any I have had previously. I highly recommend Smith Brother Harley-Davidson to anyone wishing to purchase a motorcycle. Thank you so much."
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By: Jeff Johnson City, TN
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"I travel all over the world and SB is as good or better than any i have been to. The mechanics are the best, and will work to get the job done on time. I recomend SB to anyone who needs a bike or just check out bikes. They are friendly and make you fill like friends. "
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By: Mike Jonesborough, TN
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"THE CREW HERE AT SMITH BROTHERS ARE ABSOLUTELY PHENOMENAL. THEY HAVE BEEN TRYING TO GET ME TO TRADE FOR A COUPLE OF YEARS. KNOWING HOW I USED TO RUN MY FAMILY BUSINESSES, I SEE ALOT OF THE DOWN HOME FLAVOR HERE. THE SALES STAFF ARE GREAT TO WORK WITH. TIM THE SERVICE MANAGER PUT UP WITH ME FOR TWO HOURS MAKING SURE MY BIKE WOULD LOOK AND PERFORM LIKE I WANTED IT.. HE HAD A VISION AND THE VISION WAS AWESOME. THANKS TIM.. I PRICED A FAT BOY LO AT ANOTHER DEALERSHIP BUT THEY TRIED THE OL' BAIT AND SWITCH TACTICS. NOT TILL THEN DID I FINALLY REALIZE THAT AT SMITH BROTHERS YOUR NOT JUST A NUMBER YOUR FAMILY... JAYSON.. THANK YOU BRO..."
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By: CUBBY BRISTOL, TN
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"Two weeks ago a friend and went to three different Harley dealerships before we stopped by Smith Bros. At the first one he had his credit approved but the dealer didnt seem to motivated to make a sell; the same thing went on at the two other dealers. Willie met us at the door at Smith Bros. and soon after the sale was complete. Two weeks later I made 1 stop to purchase a Harley for myself. Once again Willie made the sale and I came back to Virginia well pleased with the entire experience. Willie and the Smith Bros. team will make it happen!!! Do yourself a favor- - - STOP THERE FIRST, It may just be your only stop."
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By: Preston Norton, VA
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"You guys are the BOMB! From the girls out front to the guys in the back......."
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By: Tabatha Grundy, VA
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"I purchased my 2007 StreetBob from Smith Brothers in Feb. 2009. This bike is awesome. Since then, I've had a negative experience at my local HD dealer. I remember how good I was treated at Smith Brothers. Thanks."
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By: John Bowling Green, KY
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"Another satisfied Smith Bros. customer. You guys are a great group of guys. Special thanks to "Lurch" and Kevin Jackson."
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By: Chris Johnson City, TN
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"Ole tim in the service is great and lurch in sales cant beat him with stick great crew overall. "
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By: john elizabethton, TN
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"I just purchased a new Fat Bob and I love it. this was my third motorcycle but first Harley and if I knew getting it was going to be this easy I would have bought along time ago. Willy & Kevin were awsome. I live so far away so we did alot of talking on the phone I just told them what I wanted and they made it happen. Josh in the service department gave me alot of good advice and the girls out front know there stuff on the motorclothes I give them all a 10 out of 10"
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By: Heath Big Stone Gap, VA
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"I have been to Dealerships all over the US. I have worked in several. Smith Brothers always feels like home. I have always recieved excellent service there. They are friendly, brutally honest and always willing to go the extra mile to help. They have the absolute best selection of anything and everything you could ever want. Its a family dealership and when I go there I feel like Im home!"
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By: Angie Bristol, TN
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"IF YOU WANT TO BE TREATED LIKE A KING TRADE OR BUY FROM SMITH BROTHERS."
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By: Doug Kingsport, TN
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"The whole Smith Brothers Team is Excellent. They all score a 11 in my book, on scale of 1-10."
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By: Samuel Haysi, VA
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"Words do not describe how great this dealership treats customers, I would not have thought any dealer would help a person (before and AFTER buying a bike) like these folks do, way above and beyond !"
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By: Bud Gray, TN
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"THANKS TO ALL AT SMITH BROTHERS FOR ALWAYS BEING HELPFUL AND MAKING ME FEEL AS PART OF THE FAMILY. SPECIALS THANKS TO ALL THE GUYS IN SERVICE. THANK YOU ALL "
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By: CURTIS WATAUGA, TN
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"My total experience with Smith Brothers was awesome. From emailing about a bike, talking to the sales rep to signing the paperwork and riding home on my new HD Sportster was simple, efficent and easy as 1, 2, 3. I couldn't have had an easier time purchasing anything new like a HD or a car any better than these guys. Willie was awesome during the whole process and stayed in touch until the process was complete. He even still knows my name when I come in to purchase new accessories and motorclothes. They all are very knowledgeable and friendly. The girls in motorclothes have been awesome with recommending items, sizes and such too. Thanks!"
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By: Donnie Limestone, TN
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